Software
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Software
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Known Issues ... |
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We strive to ensure LogTag software is of the highest quality and as bug free as possible, however it is not always possible to test for or resolve all issues in a given release. Also, some issues are outside our control as they are a result of bugs in the Operating System. |
Software: LogTag Analyser |
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Version: v2.0r14 |
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| Issue# | OS affected | Details |
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007
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Vista/7 |
Issue |
It is possible to observe authorisation issues when writing to certain log file locations, e.g. for the SMTP and FTP logs. If this happens, error messages will be displayed warning that LTA was unable to created certain files. |
Solution |
Access the file location via Windows Explorer and make sure you can create a file in this location. | ||
Status |
Unresolved | ||
006
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Win2k/XP/Vista/7 |
Issue |
Some Network Attached Storage Devices (NAS Drives) use versions of SAMBA (Server Message Block) file servers which do not correctly report back whether a file exists or not. Consequently, LogTag Analyzer will without warning overwrite an already existing file with the same name, regardless of the settings made in the Automation options. |
Solution |
There is no current workaround. Check your server for this behaviour and if necessary select a different storage location. | ||
Status |
Unresolved | ||
004 |
Win2k/XP/Vista/7 |
Issue |
"Request Help" function in "Help" menu is not inserting the correct e-mail address and subject lines. This is currently only affecting the Unicode version. |
Solution |
Until this is resolved please enter "software@logtagrecorders.com" in the e-mail address line and "Diagnostics" in the subject line. | ||
Status |
Unresolved | ||
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| Issue# | OS affected | Details |
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002
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XP/Vista/7 |
Issue |
If installed with language other than English selected, when files are opened by clicking in Windows Explorer, LTA starts in English regardless of language selected in the options. |
Solution |
Current workaround is to start LogTag Analyser before opening files from Windows Explorer | ||
Status |
Resolved in version 2.0r11 | ||
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| Issue# | OS affected | Details |
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003 |
Win2k/XP/Vista/7 |
Issue |
Multiple files if started through Windows explorer will open in multiple instances of Analyser. |
Solution |
There is no current workaround. The only way to open multiple files is to start LogTag Analyzer and open multiple files from within Analyzer. | ||
Status |
Resolved in 1.9R15 | ||
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| Issue# | OS affected | Details |
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001 |
XP/Vista/Win2k |
Issue |
Installer sometimes does not detect if USB interface is removed on upgrade from 1.6R10. |
Solution |
Resolved with the introduction of the WHQL certified USB drivers. | ||
Status |
Resolved in Release 1.8R9 |
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| Issue# | OS affected | Details |
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005 |
Vista x64 |
Issue |
USB interface drivers do not work in Vista 64bit operating systems. This is because Microsoft blocks any driver installation that has not been approved and digitally signed by Microsoft. We are working on getting the LogTag USB drivers Microsoft WHQL digitally signed. |
Solutions |
1. Use RS232 interface if computer has a spare COM port 2. Use RS232 interface with a third party USB-Serial converter that is supplied with Vista x64bit compatible drivers 3. Use a different operating system such as Windows XP 64bit or 32 bit XP or Vista |
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Status |
Resolved in 1.7 Release 14 | ||
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